Who It Is For
People managers and team members
All LevelsWhat You Will Learn
- Recognize conflict patterns
- Practice difficult conversations
- Agree on workable solutions
The Learning Journey
Interests and Assumptions
Productive Conversations
Agreements and Follow-Up
Back at Work
- Prepare for a difficult conversation
- Document a workable agreement
Learning Outcomes
- A conversation plan that separates interests from positions
- A clear agreement with a follow-up point
Proposed outline. Final scope, activities, and delivery are agreed with your organization.
Discuss Your Challenge 